• We collect personal and non-personal information to enhance your experience and provide you with our services. This includes:
  

  Personal Information

  When you interact with DsportsbySeason Aventuras, we may collect the following personal information:

  • Contact Information: Name, email address, phone number, and physical address.
  • Payment Information: Credit card details, billing address, and other relevant payment data. We use secure third-party payment processors and do not store your payment information.
  • Demographic Information: Age, gender, and other relevant details for customizing services.
  • Booking Details: Information related to bookings, including activity preferences, travel details, group size, and any special requirements.
  • User-Generated Content: Photos, reviews, feedback, and other content you submit via our website, social media, or other communication channels.

  Non-Personal Information

  We may collect non-personal information automatically when you use our website or services, including:

  • Device Information: IP address, browser type, operating system, and device type.
  • Usage Data: Information on how you use our website, including pages visited, time spent on the site, and navigation paths.
  • Location Information: General geographic location based on your IP address.

We use the collected information to provide and improve our services, enhance customer experiences, and for administrative purposes. Specifically, we use your information for:

Service Delivery

• To process bookings and reservations for our adventure activities.
• To communicate with you regarding your trips, updates, and any necessary information related to your bookings.
• To provide personalized recommendations and customized experiences based on your preferences and activity history.

Payment Processing

• To securely process payments through trusted third-party payment gateways.
• To handle refunds, disputes, and other payment-related inquiries.

Marketing & Communication

• To send you promotional content, special offers, and updates regarding new adventure activities, seasonal events, or special services, if you opt into receiving such communications.
• To engage with you through surveys, reviews, and feedback requests to improve our services.

Website Improvement

• To analyze user behavior and improve the functionality, layout, and user experience of our website.
• To monitor usage patterns and address any technical issues or fraudulent activities.

Legal Compliance

• To comply with legal obligations and regulatory requirements, including responding to lawful requests from public authorities or legal processes.

We value your privacy and do not sell, rent, or trade your personal information with third parties. However, we may share your information in the following circumstances:

Third-Party Service Providers

We work with trusted partners who assist us in delivering our services, such as:

• Payment Processors: To securely process payments.
• Adventure Vendors and Guides: To coordinate and provide the activities you book through us.
• Marketing and Email Platforms: To send promotional materials, newsletters, and customer communications.
• Analytics Providers: To help us analyze website traffic and improve our services.

These third parties have access to your information only to perform tasks on our behalf and are contractually obligated to protect your information.

Legal Requirements

We may disclose your personal information if required to do so by law or in good faith belief that such action is necessary to:

• Comply with a legal obligation or governmental request.
• Protect and defend the rights or property of DsportsbySeason Aventuras.
• Prevent fraud or other illegal activities.
• Ensure the safety of our customers, employees, or the public.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your personal information may be transferred to the new owner as part of the business transition. We will notify you via email or a prominent notice on our website if your information becomes subject to a different privacy policy.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal obligations, resolving disputes, and enforcing agreements. Non-personal information may be retained for analytical purposes.

We take the security of your personal information seriously and employ a variety of technical and organizational measures to protect your data from unauthorized access, use, or disclosure. These measures include:

• Encryption: Secure Sockets Layer (SSL) encryption to protect data transmitted over the internet.
• Access Control: Limiting access to personal information to employees, contractors, and agents who need it to perform their duties.
• Regular Security Audits: Periodic reviews of our security practices to address potential vulnerabilities.

While we strive to protect your information, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

You have certain rights regarding your personal information, including:

Access and Update

You have the right to access and update your personal information. If any of the data you provided is inaccurate or outdated, please contact us to make the necessary changes.

Deletion

You have the right to request the deletion of your personal information, subject to certain exceptions such as compliance with legal obligations or legitimate business purposes.

Opt-Out of Marketing Communications

You may choose to opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in each email or by contacting us directly.

Data Portability

You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

Restriction of Processing

You can request that we limit how your personal data is processed, especially when you contest the accuracy of the data or object to our legitimate grounds for processing.

DsportsbySeason Aventuras does not knowingly collect personal information from children under the age of 13 without parental consent. If we become aware that a child under 13 has provided us with personal information without verification of parental consent, we will delete such information. If you believe we might have any information from or about a child under 13, please contact us immediately.

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this privacy policy or the way we handle your personal information, please contact us at:

DsportsbySeason Aventuras
114 Field Pl, Bronx, NY 10468
Email: daventurasllc@gmail.com
Phone: +1 (646) 837-2825